Zaidan Gallery


Since 1974

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Return Policy


We proudly stands behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 30* days of receiving your order. We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.

Note: A Return Authorization (RA) is required prior to shipping your package back to us. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can contact us here Contact Us.

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days.

If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs.

Items that are returned more than 30 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion.

If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee and the original shipping charges.

No Exchanges

We cannot accept exchanges.

How to Return An item

1. Complete your Return Request  and sign before we process your return. Using this request, tell us why you are returning the item in as much detail as possible. Upon receipt of your request, we will issue an RA# for the return.

2. Packing your return- Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form. Please clearly write your RA # on the outside of your box.

3. Shipping your return- If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FEDEX to ensure proper tracking of your product.

4. Receipt of your item- We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.


Gallery by Appointment

Zaidan Gallery, 7881 Decarie Blvd. Suite 405, Montreal, Quebec, H4P2H2 Canada

Phone: 1(514)944-7027, Fax:1(514)344-6129, email:

This site contains links to other Internet sites. These links are not endorsements of any products or services in such sites, and no information in such site has been endorsed or approved by Zaidan International.

Payment Details: Pay Pal and most major Credit Cards, Money order/Cashier checks Personal check Wire Transfer

Shipping/Handling: To Be Determined

Zaidan Gallery is not responsible for typographical errors or omissions.


This site was last updated 02/13/13